Privacy Policy and Cookie Management

Last updated: 16 August 2026

TRIPP SPORT places particular importance on protecting your personal data and respecting your privacy.

This policy aims to provide you with clear and transparent information about the personal data that may be collected when you use the TrippSport.fr website, how it is used and stored, and the rights available to you.

1. Data controller

The controller of the personal data collected on the TrippSport.fr website is:

TRIPP SPORT
Single-member SARL with capital of €8 000
30 rue de Boyeffles
62160 Aix-Noulette – France

SIRET: 803 089 234 00048
RCS: Arras B 803 089 234

Telephone: 09 52 05 74 33
Email: contact@trippsport.fr

2. Personal data that may be collected

When using the TrippSport.fr website, TRIPP SPORT may collect the following categories of data in particular:

• identity: surname, first name;
• contact details: postal address, delivery address, email address and telephone number;
• information required to create and manage your customer account;
• information relating to your orders, purchases, returns and exchanges;
• history of the business relationship;
• information required to deliver your orders;
• information relating to your requests to customer service;
• information relating to your communication preferences and newsletter subscription;
• technical data relating to your use of the website, such as IP address, browser used, device, pages viewed and certain connection data;
• information collected through cookies and other trackers, according to the choices you have made.

TRIPP SPORT ensures that it collects only the information necessary for the purposes for which it is processed.

3. Purposes and legal bases of processing

Creating and managing the customer account

The data is used to enable the creation, use and management of your customer account.

Legal basis: performance of the contract or pre-contractual measures.

Order management

The data is used to:

• record and process your orders;
• manage their payment;
• prepare and ship the products;
• track delivery;
• manage any returns, exchanges, refunds and claims;
• provide after-sales service.

Legal basis: performance of the contract concluded between the customer and TRIPP SPORT.

Invoicing and accounting obligations

Certain order and invoice data must be retained to comply with the accounting, tax and legal obligations applicable to TRIPP SPORT.

Legal basis: compliance with a legal obligation.

Customer service

When you contact TRIPP SPORT, the information provided may be used to respond to your request and manage the relationship with you.

Legal basis: depending on the nature of the request, performance of the contract or TRIPP SPORT's legitimate interest in providing its customer service.

Fraud prevention and website security

Certain data may be processed to secure the website, customer accounts and transactions and to prevent fraudulent or abusive behaviour.

Legal basis: TRIPP SPORT's legitimate interest in ensuring the security of its services and transactions.

Newsletter and marketing communications

Where required by regulations, electronic marketing communications are sent on the basis of your consent.

In certain situations provided for by regulations, TRIPP SPORT may also offer its customers products or services similar to those they have previously purchased. In this case, you may object to these communications simply and free of charge.

Every marketing communication sent by email includes a means of unsubscribing or objecting to further contact.

Audience measurement and website improvement

Subject to your consent where required, certain browsing data may be used to measure website traffic, understand how it is used and improve its performance and usability.

Legal basis: consent where required.

4. Mandatory data

Certain information requested when creating an account or placing an order is essential for providing the service.

Where this information is mandatory, it is identified as such.

Failure to provide certain mandatory data may prevent TRIPP SPORT from creating your account, recording your order, delivering it or responding to your request.

5. Recipients of your data

The personal data collected is intended for authorised persons within TRIPP SPORT who need it in connection with their duties.

Certain information may also be transmitted to service providers acting on behalf of TRIPP SPORT where necessary, including:

• website hosting and maintenance providers;
• payment service providers;
• banks involved in the transactions;
• carriers and delivery service providers;
• IT service providers;
• email and communications providers;
• audience measurement providers, subject to your consent where required;
• administrations, judicial authorities or legally authorised bodies where required by law.

These providers receive only the data necessary to perform their duties.

TRIPP SPORT does not sell your personal data to third parties.

6. Payment data

When you make an online payment, the information required for payment is processed by the relevant payment service providers.

TRIPP SPORT does not intend to retain your complete bank card details.

Transactions are processed in accordance with the security procedures implemented by the payment service providers used on the website.

7. Retention period

TRIPP SPORT retains personal data only for as long as necessary for the purposes for which it was collected and in accordance with applicable legal obligations.

For information:

Data relating to orders and invoicing: retained for the period necessary for the business relationship and then archived in accordance with legal obligations, particularly accounting and tax obligations.

Accounting documents and invoices: may be retained for 10 years, in accordance with applicable legal obligations.

Data used for marketing to customers: may be retained throughout the business relationship and then for a maximum period of 3 years from the end of the business relationship or the last relevant contact, subject to applicable legal obligations.

Prospect data: may be retained for 3 years from collection or the last contact from the prospect.

Requests sent to customer service: data is retained for the time necessary to process the request and then, where necessary, for the period enabling TRIPP SPORT to defend its rights.

Certain information may be archived for longer where retention is required by law or necessary to establish, exercise or defend legal rights.

COOKIES AND OTHER TRACKERS

8. What is a cookie?

A cookie is a small file that may be stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies may in particular enable:

• the technical operation of the website;
• the contents of your basket to be remembered;
• your connection to your account to be maintained;
• certain choices to be remembered;
• measurement of website traffic and performance;
• improvement of the user experience;
• certain features offered by third-party services.

9. Strictly necessary cookies

Some cookies are essential for the operation of the TrippSport.fr website.

They may be necessary in particular to:

• ensure the operation of the basket;
• enable identification and connection to the customer account;
• secure sessions;
• remember certain essential preferences;
• enable the ordering process;
• remember your cookie choices.

These cookies do not require your consent when they are strictly necessary for the operation of the website or the provision of a service expressly requested.

Blocking them may prevent certain website features from working properly.

10. Audience measurement cookies

The website may use tools that measure its traffic and help understand how visitors use its different pages.

Where required by regulations, these cookies are only placed after your consent has been obtained.

You can accept or refuse these cookies through the cookie management tool available on the website.

11. Advertising cookies and third-party services

Where applicable, the website may use services offered by third-party companies that may place their own cookies or trackers.

These technologies may be used in particular to measure advertising campaign performance, personalise certain content or enable features provided by third-party platforms.

Where these cookies are not strictly necessary for the operation of the website, they are only placed after your consent has been obtained.

12. Managing your cookie preferences

On your first visit to TrippSport.fr, a cookie management system may allow you to:

• accept cookies subject to consent;
• refuse them;
• set your choices by category.

Refusing non-essential cookies should not prevent access to the website's main features.

You may change or withdraw your consent at any time using the cookie management system available on the website.

Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

YOUR RIGHTS

13. Your rights regarding your personal data

In accordance with applicable personal data protection regulations, you have, depending on the circumstances, the following rights:

• the right to access your personal data;
• the right to rectify inaccurate or incomplete data;
• the right to erasure of your data;
• the right to restriction of processing;
• the right to object to certain processing;
• the right to data portability for certain data;
• the right to withdraw your consent at any time where processing is based on it;
• the right to define directives concerning the fate of your personal data after your death under the conditions provided for by French law.

The exercise of certain rights may be limited where a legal obligation requires TRIPP SPORT to retain certain information.

14. How can you exercise your rights?

You may exercise your rights by contacting TRIPP SPORT:

By email: contact@trippsport.fr

or

By post:

TRIPP SPORT
30 rue de Boyeffles
62160 Aix-Noulette
France

To protect your personal data, TRIPP SPORT may request additional information to verify your identity where there is reasonable doubt about it.

15. Complaint to the CNIL

If, after contacting TRIPP SPORT, you consider that your rights regarding your personal data have not been respected, you have the right to lodge a complaint with:

Commission nationale de l'informatique et des libertés (CNIL)

3 Place de Fontenoy
TSA 80715
75334 Paris Cedex 07

Website: www.cnil.fr

16. Data security

TRIPP SPORT implements appropriate technical and organisational measures to protect personal data in particular against:

• destruction;
• loss;
• alteration;
• unauthorised disclosure;
• unauthorised access to data.

Access to personal data is limited to persons and service providers who need it to perform their duties.

17. Transfers of data outside the European Union

Some technical service providers used by TRIPP SPORT may be established or process certain data outside the European Union or the European Economic Area.

Where such transfers take place, TRIPP SPORT ensures that they are carried out in accordance with applicable personal data protection regulations and benefit from the required safeguards.

18. Changes to this policy

TRIPP SPORT may amend this privacy policy to take account in particular of regulatory or technical developments or changes to the services offered on TrippSport.fr.

The last-updated date shown at the top of this page indicates the version currently applicable.

We invite you to check this page regularly to stay informed of any changes.