Conditions generals de vente

GENERAL TERMS AND CONDITIONS OF SALE

 

Last updated: 15 August 2026

These General Terms and Conditions of Sale (the “GTC”) govern sales made through the website www.trippsport.fr (the “Site”), operated by TRIPP SPORT.

 

1. Seller identification

 

The Site is operated by:

TRIPP SPORT
Limited liability company with capital of 8 000 euros
Registered office: 30, rue de Boyeffles, 62160 Aix-Noulette, France
Registered with the Arras Trade and Companies Register under number B 803 089 234
Intracommunity VAT number: FR 47 803 089 234
Email: contact@trippsport.fr

In these GTC, TRIPP SPORT is referred to as “TRIPP SPORT”, “we” or the “Seller”, and the buyer as the “Customer”.

 

2. Purpose and scope

 

These GTC define the rights and obligations of TRIPP SPORT and the Customer in connection with distance sales made through the Site.

They apply to orders for products offered on the Site.

The Customer declares that they have read these GTC before placing an order and accept them without reservation, subject to mandatory provisions applicable to consumers.

The applicable GTC are those accepted by the Customer when placing the order. The version applicable to an order is the version in force on the date that order is validated.

TRIPP SPORT reserves the right to amend these GTC. Amendments apply only to orders placed after they are posted online.

 

3. Consumer and business customers

 

Provisions relating to the right of withdrawal and statutory guarantees under the Consumer Code apply to Customers who are consumers under the conditions laid down by law.

Business Customers are subject to the provisions applicable to them, particularly concerning payment, guarantees, liability and jurisdiction.

Where certain provisions of these GTC concern consumers exclusively, they are identified as such.

 

4. Products

 

The products offered for sale are those presented on the Site, subject to availability.

TRIPP SPORT endeavours to present products and their characteristics as accurately as possible.

Photographs, illustrations and visuals shown on the Site are for illustrative purposes. Differences may exist, particularly in colour, rendering or presentation, depending on the Customer’s computer equipment or terminal.

The essential characteristics of the product are presented on its product page.

Where a product is available to order or is subject to a particular lead time, this information is indicated on the Site where possible.

 

5. Product availability

 

Product offers are valid while stocks last.

If a product becomes exceptionally unavailable after an order has been validated, TRIPP SPORT will inform the Customer as soon as possible.

TRIPP SPORT may then, depending on the circumstances and subject to the Customer’s agreement where required:

  • offer a revised delivery time;
  • offer an equivalent product;
  • refund the unavailable product.

If it is impossible to fulfil the order, TRIPP SPORT may cancel the relevant order and refund the corresponding amounts.

 

6. Prices

 

Prices displayed on the Site are in euros, including all taxes (TTC), at the VAT rate applicable on the date of the order.

Delivery charges are shown to the Customer before final validation of the order.

TRIPP SPORT reserves the right to change its prices at any time. The price applicable to the order is the price displayed when it is validated.

In the event of an obvious pricing error, particularly due to a technical or computer error, TRIPP SPORT reserves the right to inform the Customer and, where permitted by law, cancel the relevant order.

 

7. Ordering process

 

To place an order, the Customer selects the products they wish to purchase and adds them to their basket.

The Customer must then:

  1. check the contents of the basket;
  2. sign in or create an account where necessary;
  3. enter or check their details;
  4. choose a delivery method;
  5. choose a payment method;
  6. read and accept these GTC;
  7. check the order summary;
  8. correct any errors;
  9. definitively confirm the order and make payment.

The Customer may amend the order before final validation.

Final validation of the order constitutes acceptance of the offer and creates an obligation to pay according to the selected payment method.

A confirmation email is sent to the Customer after the order is validated.

TRIPP SPORT recommends that the Customer keep this email and all documents relating to the order.

 

8. Refusal or cancellation of an order

 

TRIPP SPORT reserves the right to refuse or cancel an order in cases permitted by law, particularly in the event of:

  • an unresolved previous payment dispute;
  • serious suspicion of fraud or fraudulent use of a payment method;
  • an obviously abnormal or inconsistent order;
  • an obvious error affecting the price or availability of a product;
  • an exceptional inability to source the ordered product.

Where an order is cancelled after payment, the corresponding amounts are refunded to the Customer according to the applicable procedures.

 

9. Payment

 

Payment may be made using the methods offered on the Site at the time of ordering.

Depending on the available options, TRIPP SPORT may offer in particular:

  • bank card;
  • bank transfer;
  • bank cheque.

Bank card payments are processed through a secure payment service provider.

Bank details entered during payment are securely transmitted to the relevant provider and are not retained by TRIPP SPORT where the provider directly handles their processing.

Payment by cheque

Where this payment method is offered, the cheque must be made payable to TRIPP SPORT and sent to:

TRIPP SPORT – Customer Service
30, rue de Boyeffles
62160 Aix-Noulette
France

The order is processed after receipt and collection of the cheque, subject to product availability.

Products may be reserved for a maximum period of 7 calendar days from the order. If payment is not received within this period, TRIPP SPORT may cancel the order.

 

10. Retention of title

 

The products remain the property of TRIPP SPORT until the price has been paid in full, where this retention-of-title clause applies.

Title passes in accordance with the applicable legal rules.

This clause does not alter the legal rules concerning the transfer of risks to the consumer.

 

11. Delivery

 

Products are delivered to the address provided by the Customer when placing the order.

Available delivery methods and corresponding charges are shown before the order is validated.

Times displayed on the Site are indicative where presented as such. Where a firm deadline is expressly stated, the applicable legal provisions concerning late delivery apply.

TRIPP SPORT endeavours to meet the announced deadlines and, where possible, informs the Customer of any event likely to affect delivery.

The carrier’s delivery times may vary depending in particular on the destination, busy periods, public holidays or circumstances beyond TRIPP SPORT’s control.

Late delivery

In the event of late delivery under the conditions laid down by law, the consumer Customer may formally require TRIPP SPORT to deliver within an additional reasonable period.

Where the legal conditions are met, the Customer may terminate the contract.

Amounts owed to the Customer are then refunded in accordance with the applicable legal provisions.

TRIPP SPORT remains the Customer’s point of contact regarding performance of the order, even where delivery is made by a carrier.

 

12. Receipt of the parcel

 

TRIPP SPORT recommends that the Customer check the apparent condition of the parcel and product as soon as possible after receipt.

If a parcel is visibly damaged, the Customer is invited, where possible, to make reservations with the carrier and promptly contact TRIPP SPORT with any useful information, including photographs.

This recommendation is intended to facilitate the handling of possible transport difficulties and does not deprive the Customer of their legal rights.

 

13. Preparation error or product not corresponding to the order

 

If the Customer receives a product different from the one ordered, a product is missing or there is a preparation error, they must contact TRIPP SPORT as soon as possible at:

contact@trippsport.fr

TRIPP SPORT may ask the Customer for photographs or information identifying the error.

After verification, TRIPP SPORT will inform the Customer how to return the product concerned and, where necessary, replace or refund it in accordance with the applicable regulations.

Where the error is attributable to TRIPP SPORT, TRIPP SPORT covers the reasonable costs of return and reshipment.

 

14. Consumer’s right of withdrawal

 

In accordance with the regulations applicable to distance contracts, the consumer Customer has 14 days to exercise the right of withdrawal, without having to give reasons or bear costs other than those provided by law.

For an order of goods, this period begins when the goods are received by the Customer or by a third party designated by them other than the carrier.

Where the order concerns several products delivered separately, the period begins upon receipt of the last product.

If the period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the next working day.

The Customer may exercise the right of withdrawal by sending TRIPP SPORT a clear statement expressing the wish to withdraw.

Where the Site provides a function enabling the right of withdrawal to be exercised online, the Customer may also use that function.

TRIPP SPORT acknowledges receipt of the request where required by law.

 

15. Returning products under the right of withdrawal

 

After exercising the right of withdrawal, the Customer has a maximum period of 14 days to return the products, unless otherwise provided by law.

Products must be returned to:

TRIPP SPORT – Returns Department
30, rue de Boyeffles
62160 Aix-Noulette
France

Direct return costs remain payable by the Customer where the Customer was informed of this before the contract was concluded.

TRIPP SPORT recommends using a shipping method that provides proof of posting and, where relevant, parcel tracking.

The Customer is responsible for properly keeping the product until it is returned to TRIPP SPORT.

 

16. Handling of products and possible depreciation

 

Under the right of withdrawal, the Customer may handle products only to the extent necessary to check their nature, characteristics and proper functioning.

The product may therefore be tried on under conditions reasonably allowing such examination. (example: trying on a pair of shoes to check the size)

However, where the Customer handles or uses the product beyond what is necessary for this examination and this causes depreciation, TRIPP SPORT may reduce the refund by the amount of the depreciation actually established, in accordance with the applicable regulations.

This may apply in particular where shoes, clothing or equipment have been used in conditions clearly exceeding those necessary for simple examination.

Depreciation is assessed on a case-by-case basis, particularly according to the product’s condition, use, any cleaning, packaging and the possibility of reselling it.

The mere fact that packaging has been opened does not, by itself, deprive the Customer of the right of withdrawal where opening was necessary to examine the product.

 

17. Packaging and accessories

 

To facilitate returns, TRIPP SPORT recommends that the Customer keep the packaging, accessories, labels and instructions throughout the withdrawal period.

For shoes, TRIPP SPORT particularly recommends not using the shoe box as outer packaging and placing it inside suitable shipping packaging.

Damage to packaging does not automatically deprive the Customer of the right of withdrawal, subject to the rules concerning possible depreciation of the product.

 

18. Refund under the right of withdrawal

 

Where withdrawal is validly exercised, TRIPP SPORT refunds the Customer the amounts paid for the order, including standard delivery charges.

Where the Customer expressly chose a more expensive delivery method than the standard method offered by TRIPP SPORT, the corresponding supplement is not refunded.

TRIPP SPORT makes the refund under the conditions and within the periods laid down by law.

For a sale of goods, TRIPP SPORT may defer the refund until the product has been recovered or until the Customer provides proof of dispatch, whichever occurs first.

Unless otherwise agreed with the Customer, the refund is made using the same payment method as that used for the order.

The Customer may be refunded within 14 days (with proof of posting the parcel with the provider responsible for the return). Return costs remain payable by the Customer. The Customer must keep proof of posting the parcel with the provider responsible for the return.

 

19. Commercial exchanges

 

TRIPP SPORT may offer, as a commercial gesture, an exchange service for certain products, particularly shoes and clothing.

This commercial exchange is an additional benefit offered by TRIPP SPORT and does not in any way limit the Customer’s legal rights.

The practical terms of an exchange are specified by TRIPP SPORT when the request is made.

Where the exchange results from the exercise of a legal right by the Customer, costs that TRIPP SPORT is legally required to bear are covered in accordance with the applicable regulations.

 

20. Statutory guarantees

Products sold by TRIPP SPORT automatically benefit from the statutory guarantees provided by the applicable regulations:

  • the statutory guarantee of conformity provided for in Articles L.217-1 et seq. of the Consumer Code;
  • the statutory guarantee against hidden defects provided for in Articles 1641 et seq. of the Civil Code.

These guarantees apply independently of any commercial or manufacturer’s guarantee that may be offered.

 

    20.1. Statutory guarantee of conformity

 

As a professional seller, TRIPP SPORT is responsible for the conformity of products sold to consumers.

The consumer has two years from delivery of the goods to obtain implementation of the statutory guarantee of conformity if a lack of conformity appears.

During this period, the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.

In the event of a lack of conformity, the consumer is entitled to have the goods brought into conformity by repair or replacement under the conditions provided by the Consumer Code.

Bringing the goods into conformity must be carried out free of charge for the consumer, within a reasonable period not exceeding thirty days following the request and without major inconvenience.

In cases provided by law, particularly where repair or replacement is impossible or is not carried out under the conditions provided by law, the consumer may obtain a price reduction or terminate the contract.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee until delivery of the repaired goods.

Where the consumer chooses repair and it is carried out under the statutory guarantee of conformity, the guarantee is extended by six months.

Where the consumer requests repair but TRIPP SPORT imposes replacement under the conditions provided by law, the statutory guarantee of conformity is renewed for two years from the date of replacement.

 

    20.2. Normal wear and use of products

 

Statutory guarantees cover lack of conformity and hidden defects under the conditions provided by law. They do not constitute a guarantee against normal wear resulting from use of a product.

Given the nature of the products sold by TRIPP SPORT, including running, trail and hiking shoes, clothing and other sports equipment and articles, their lifespan and level of wear may vary depending in particular on frequency and intensity of use, terrain, conditions of use and care, and the stresses to which the product is subjected.

Progressive wear of outsoles, cushioning materials, fabrics or other elements normally exposed to friction and stresses associated with sporting activity does not, by itself, constitute a lack of conformity.

Similarly, deterioration resulting from abnormal or unsuitable use, an accident, impact, external abrasion, lack of care or failure to follow use and care recommendations is not covered by the statutory guarantee of conformity where it does not result from a lack of conformity.

For example, progressive wear of the outsole of a running or trail shoe resulting from use does not, by itself, constitute a lack of conformity. Conversely, detachment, a broken seam or abnormally premature deterioration may constitute a lack of conformity where the legal conditions are met.

However, no fixed lifespan or mileage may automatically be applied to all shoes or sports articles, as wear depends in particular on the product and its actual conditions of use.

These provisions on normal wear may under no circumstances exclude or limit consumer rights under statutory guarantees where wear or deterioration actually results from a lack of conformity or hidden defect.

Each guarantee claim is therefore examined individually, taking into account the nature, age and condition of the product, its conditions of use and the nature of the defect observed, while respecting the consumer’s rights under statutory guarantees.

 

    20.3. Statutory guarantee against hidden defects

 

The consumer also benefits from the statutory guarantee against hidden defects provided for in Articles 1641 to 1649 of the Civil Code.

This guarantee may apply where a defect not apparent at the time of purchase makes the product unfit for its intended use or so diminishes that use that the consumer would not have bought it, or would have paid a lower price, had they known of it.

The consumer has two years from discovery of the defect to implement this guarantee.

Where the conditions are met, the consumer may choose between:

  • keeping the goods and obtaining a price reduction;
  • returning the goods and obtaining a refund of the price.

 

    20.4. Commercial and manufacturer’s guarantees

 

Some products may benefit from a commercial guarantee or a guarantee offered by their manufacturer.

Where such a guarantee exists, its conditions, duration and application procedures are those defined by the manufacturer or relevant guarantor.

The existence or absence of a commercial or manufacturer’s guarantee does not in any way deprive the consumer of the benefit of applicable statutory guarantees and may not limit them.

 

    20.5. Implementing a guarantee

 

For any guarantee request, the consumer may contact:

TRIPP SPORT – Customer Service
30 rue de Boyeffles
62160 Aix-Noulette – France
Email: contact@trippsport.fr

To facilitate examination of the request, the consumer is invited to provide their order number or proof of purchase and, where useful, photographs showing the alleged defect.

The request will be examined in light of the applicable statutory guarantees and the circumstances specific to the product concerned.

 

BOX – STATUTORY GUARANTEES

The consumer has two years from delivery of the goods to obtain implementation of the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.

Where the sales contract for the goods provides for the continuous supply of digital content or a digital service for more than two years, the statutory guarantee applies to that digital content or service throughout the period of supply provided for. During this period, the consumer need only establish the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.

The statutory guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days following the request, free of charge and without major inconvenience.

If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair but the seller imposes replacement, the statutory guarantee of conformity is renewed for two years from the date of replacement.

The consumer may obtain a reduction in the purchase price while keeping the goods or terminate the contract and receive a full refund against return of the goods if:

1° The professional refuses to repair or replace the goods;

2° Repair or replacement takes place after a period of thirty days;

3° Repair or replacement causes major inconvenience for the consumer, particularly where the consumer permanently bears the costs of taking back or collecting the non-conforming goods, or bears the installation costs of the repaired or replacement goods;

4° The lack of conformity persists despite an unsuccessful attempt by the seller to bring the goods into conformity.

The consumer also has the right to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies an immediate reduction or termination. The consumer is then not required to request repair or replacement beforehand.

The consumer has no right to terminate the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee until delivery of the repaired goods.

The rights mentioned above result from the application of Articles L.217-1 to L.217-32 of the Consumer Code.

A seller who in bad faith obstructs implementation of the statutory guarantee of conformity is subject to the sanctions provided for in Article L.241-5 of the Consumer Code.

The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code for two years from discovery of the defect. This guarantee gives the right to a price reduction if the goods are kept or a full refund against return of the goods. 

 

21. After-sales service

For any after-sales service request concerning a product purchased from TRIPP SPORT, the Customer may contact:

TRIPP SPORT – Customer Service
30 rue de Boyeffles
62160 Aix-Noulette – France
Email: contact@trippsport.fr

To facilitate processing, the Customer is invited to specify in particular:

  • their order number or provide proof of purchase;

  • the product concerned;

  • the nature of the problem encountered;

  • where useful, photographs showing the problem.

TRIPP SPORT may request return of the product where physical examination is necessary to assess the nature of the defect or damage observed.

The request will be examined in accordance with the applicable statutory guarantees and, where applicable, the conditions of any commercial or manufacturer’s guarantee applicable to the product concerned.

  

22. Liability

TRIPP SPORT is liable for the proper performance of the obligations arising from the sales contract under the conditions provided by applicable law.

TRIPP SPORT shall not be liable for damage resulting from improper use of the product by the Customer, an unforeseeable and unavoidable event constituting force majeure or an event exclusively attributable to the Customer, within the limits permitted by law.

No provision of these GTC excludes or limits liability that may not legally be excluded or limited.

 

23. Force majeure

 

TRIPP SPORT shall not be liable for delay or non-performance resulting from an event meeting the criteria of force majeure under applicable law.

Subject to their legal classification, this may include external, unforeseeable and irresistible events preventing or delaying performance of obligations.

TRIPP SPORT will inform the Customer, where possible, of the occurrence of such an event.

 

24. Personal data

 

Personal data collected in connection with orders is processed in accordance with applicable personal-data protection regulations.

Information concerning the collection, use and retention of data and the exercise of the Customer’s rights is detailed in the Privacy Policy accessible on the Site.

 

25. Newsletter and commercial communications

 

TRIPP SPORT may offer the Customer the opportunity to receive a newsletter and commercial communications concerning its products, services, offers and news.

The Customer may unsubscribe at any time using the link provided for this purpose in the relevant communications or, where offered, from their customer account.

Commercial communications sent by TRIPP SPORT comply with applicable rules on commercial prospecting.

Where partner offers are proposed, the Customer is informed of the applicable arrangements and may manage preferences in accordance with regulations.

 

26. Intellectual property

 

All elements making up the Site, including texts, photographs, images, logos, trademarks, graphics, videos, technical elements and content, are protected by applicable intellectual-property laws.

Any unauthorised reproduction, representation, adaptation or use of all or part of the Site or its content is prohibited.

 

27. Consumer mediation

In accordance with Articles L.612-1 et seq. of the Consumer Code, consumers may use a consumer mediator free of charge to seek an amicable resolution of a dispute with TRIPP SPORT.

Before referring the matter to the mediator, the consumer must first send TRIPP SPORT a written complaint to attempt to resolve the dispute directly.

TRIPP SPORT has appointed the following consumer mediator:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris – France

Website: https://www.cm2c.net
Email: cm2c@cm2c.net
Telephone: 01 89 47 00 14

The consumer may refer the matter to CM2C free of charge, in particular through its online platform accessible on the mediator’s website.

Mediation is free for the consumer, subject to compliance with the admissibility conditions provided by the Consumer Code.

 

28. Applicable law

 

These GTC are governed by French law.

For consumer Customers, this provision does not deprive the Customer of mandatory provisions that may apply under the law of their country of residence where regulations so provide.

In the event of a dispute, the consumer Customer may in particular use the remedies provided by French and European regulations.

For business Customers, any dispute concerning the formation, interpretation or performance of the contract is subject to jurisdiction rules applicable between professionals, subject to mandatory provisions.

 

29. Severability

 

If any provision of these GTC is declared void, unlawful or unenforceable, the remaining provisions remain in force to the fullest extent permitted by law.

The provision concerned will, where possible, be replaced or interpreted in a manner that best respects the economic and legal purpose pursued by the original clause.

 

30. Retention of contracts

 

TRIPP SPORT retains contractual data and documents in accordance with its applicable legal obligations.

The Customer may request access to information relating to their order under the conditions provided by law.

Appendix – Model withdrawal form

Here is an example form

To:

TRIPP SPORT
Returns Department
30, rue de Boyeffles
62160 Aix-Noulette
France
contact@trippsport.fr

I hereby notify you of my withdrawal from the contract for the sale of the goods listed below:

Product(s) concerned:
……………………………………………………..

Order number:
……………………………………………………..

Ordered on / received on:
……………………………………………………..

Consumer’s name:
……………………………………………………..

Consumer’s address:
……………………………………………………..

Date:
……………………………………………………..

Consumer’s signature (only in case of notification on paper):

……………………………………………………..